Refund and Return Policy
At Anchor of Hope Publications, LLC, we strive for customer satisfaction. If you are not completely satisfied with your purchase, please review our policy below:
Refunds:
-
Digital Products (e-books): Refunds are not available once the download is initiated.
-
Physical Products: Refunds are issued for defective or incorrect items. Proof of the defect or error may be required.
Returns:
-
Returns are accepted within 30 days of purchase.
-
Items must be in unused condition and in their original packaging.
-
Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
How to Request a Return or Refund:
-
Contact us at anchorofhopepublications@proton.me with your order details and reason for the return or refund.
-
Upon approval, instructions for returning the item will be provided.
-
Refunds will be processed within 7 business days after the returned item is received and inspected.